Citizen Engagement

  • Written by swati
  • March 31, 2012 at 2:25 pm
  • Citizen Engagement
    eGov Asia Conference
    (Session Coordinated by Microsoft)
    Background

    Around the world Governments are being challenged as never before with many new and changing issues. Globalisation, economic instability are increasing migration and ethnic diversity in our cities and regions. Longer lifespans are placing greater demands on our social services and increasing the overall cost. At the same time, citizens expectations are rising through the increasingly pervasive nature of the internet in both commercial and social communities.

    How do governments handle these diverse challenges? What can governments do to handle the modern day pressures? 

    Microsoft has been working with governments around the world to address these issues in partnership. Developed through these partnerships, Microsoft has established architecture strategies, and accelerators that meet the ever-changing demands of governments as they embrace technology as a solution. Technologies that allow flexible, cross platform integration and acknowledge the broad variety of access methods of our citizens in technology rich communities. Microsoft will introduce some of these methodologies, and the unique value proposition through the Connected Government Framework, Citizen Service Platform, and online services showing examples of real world implementations.

    Workshop participants will be introduced to:

    • The methods of government interaction, the pressures and challenges faced by governments, and some of the solutions for these challenges,
    • eGovernment implementation projects, and discussion on approaches to eGovernment..
    • Real world examples from our customers, their approaches and challenges
    • Making in real, and the next steps to successful projects.
    Citizen Engagement
    Time Session Description
    10 mins General Introduction to the session – Andrew Hodges – Director Local and Regional Government – Asia Pacific RegionMicrosoft
    30 mins Pressures of Government Service Delivery in the 21st Century
    Paul Wilson – Industry General Manager – Government, Microsoft Asia Pacific Region
    Paul will:

    • sPresent the drivers affecting governments in the 21st Century with observations from around the world
    • Define what Microsoft has done to respond to the needs of ever changing governments.
    • Consider the relationships of the Connected Government Framework and Citizen Service Platforms as a means of accelerating Government responses to technology based solutions in Governments
    30 mins Government’s and Citizens Unite!
    Andrew Hodges – Director – Local and Regional Government – Microsoft Asia Pacific Region.
    Andrew will:

    • Add some context to the delivery of eGovernment solutions and citizen interaction against the environmental pressures demonstrated.
    • Describe an approach to identifying and building eGovernment Systems through the Citizen Service Platform
    • Consider the modes of interaction for the modern citizens and modern governments
    • Are Government’s driving citizen services, or are citizens driving governments?
    • Examine some of the unique and interesting approaches to service delivery that governments around the world have adopted.
    30 mins Case Study – Investment in Human Capital to Support eGovernment
    Azizah Ali, General Manager Public Sector Microsoft MalaysiaAzizah will:

    • Government processes are driven by people. What are governments doing to bridge the gap between people and technology.
    • Lessons learnt.
    30 mins Case Study – Competition through Technology
    Mayor of Pattaya TBCWill:

    • Provide a case study of the Pattaya City Citizen Services environment, the drivers, the challenges, and the risks (if any)
    10 mins Let the Journey Begin! Wrap-up and Close
    Address: Elets Technomedia Pvt Ltd., Stellar IT Park, 7A/7B, 5th floor, Tower – 2, C-25, Sector 62, Noida, Uttar Pradesh 201309
    Contact No: +91-120-4812600.